Discover the top live chat apps that can help boost sales and close deals faster, providing excellent customer service and improving conversion rates.
In today’s fast-paced digital world, businesses are constantly searching for ways to enhance customer engagement, improve user experience, and increase sales. One tool that has proven to be highly effective in accomplishing these goals is live chat.
Live chat apps offer instant communication between businesses and potential customers, facilitating smoother interactions that can lead to higher conversion rates.
When used strategically, these apps can play a crucial role in closing deals faster by offering immediate assistance, addressing customer concerns, and providing personalized guidance.
In this article, we’ll explore some of the best live chat apps that businesses can integrate into their platforms to boost sales and close deals.
1. LiveChat
LiveChat is one of the most popular and widely-used live chat tools available, designed specifically for businesses looking to improve customer service and drive sales.
What sets LiveChat apart is its comprehensive features that cater to both small businesses and larger enterprises. It provides detailed analytics, visitor tracking, and the ability to trigger chats based on visitor behavior, making it a powerful tool for sales teams.
Key Features:
- Chat triggers based on user behavior
- Integration with over 170 tools, including CRM systems
- Customizable chat widget
- Detailed reporting and analytics
- File sharing and canned responses for faster support
LiveChat empowers businesses to offer instant support, leading to faster resolution of customer queries, which can increase conversion rates and lead to successful deal closures.
2. Zendesk Chat
Zendesk Chat is another top contender when it comes to live chat apps for closing sales. Known for its sleek interface and user-friendly design, Zendesk Chat integrates seamlessly with the larger Zendesk suite of customer service tools.
This makes it a great option for companies that are already using Zendesk for ticketing and customer support, allowing for a unified system.
Key Features:
- Proactive chat invitations to engage visitors
- Integration with CRM systems like Salesforce
- AI-powered chatbots for automation
- Real-time visitor tracking and monitoring
- Mobile support for on-the-go customer interaction
With its proactive chat capabilities and the ability to anticipate customer needs, Zendesk Chat can significantly enhance the sales process, helping businesses close deals efficiently.
3. Tawk.to
Tawk.to stands out for being a free live chat solution, making it a highly attractive option for businesses on a budget. Despite being free, Tawk.to offers a robust set of features, including multi-language support and the ability to manage multiple websites and agents from a single dashboard.
Key Features:
- 100% free live chat app
- Customizable chat widget with branding options
- Multi-agent dashboard for team collaboration
- Canned responses for fast replies
- Multi-language support
Tawk.to allows sales teams to provide real-time support and personalized assistance to customers, helping to build trust and speed up the sales cycle, which is essential for closing deals.
4. Intercom
Intercom is more than just a live chat app; it’s a complete customer communication platform. Designed for businesses that want to manage customer engagement at scale, Intercom offers chat, messaging, and bots that assist with everything from lead generation to customer support. It’s a great tool for sales teams looking to nurture leads and close deals.
Key Features:
- Targeted messages based on customer behavior
- Automated chatbots for lead qualification
- Integration with over 100 tools, including CRM systems
- Conversational marketing features
- Mobile app support
Intercom’s ability to engage users at different points in the customer journey, combined with automation, makes it a powerful tool for sales teams that need to close deals efficiently.
5. Olark
Olark is a simple yet effective live chat app that’s easy to integrate and customize. It’s perfect for small to medium-sized businesses that want to engage with their website visitors in real-time.
Olark provides useful features like chat transcripts and integrations with CRM systems, which can help sales teams keep track of conversations and follow up on leads.
Key Features:
- Real-time chat with customizable chat boxes
- Transcript and reporting features
- CRM integration with Salesforce, HubSpot, etc.
- Targeted chat based on visitor behavior
- Easy to set up and integrate
By offering a straightforward live chat experience with powerful integration options, Olark can help businesses build strong customer relationships and close sales more effectively.
6. Drift
Drift is a conversational marketing platform that combines live chat with advanced automation to create personalized experiences for visitors.
Sales teams can use Drift to connect with leads, schedule meetings, and close deals faster, thanks to its AI-powered chatbots and automated workflows.
Key Features:
- AI-powered chatbots for lead qualification
- Meeting scheduling directly from the chat
- Integration with CRM systems like HubSpot and Salesforce
- Real-time visitor intelligence and tracking
- Customizable workflows for automation
Drift helps businesses streamline their sales funnel by automating routine tasks while still providing a personal touch, making it easier to close deals and boost sales.
7. Freshchat
Freshchat, part of the Freshworks and LIGames suite, is an intuitive live chat solution designed to engage customers across multiple channels.
It offers smart automation features and integrations with CRM systems, making it ideal for businesses looking to scale their customer support and sales efforts.
Key Features:
- AI-driven chatbots for lead generation
- Multi-channel support (web, mobile, social)
- Integration with popular CRM systems
- Real-time chat and visitor monitoring
- Team collaboration features for better customer support
Freshchat enables sales teams to engage with leads across multiple touchpoints, helping to guide them through the sales funnel and ultimately close deals more efficiently.
Conclusion
Live chat apps have become indispensable tools for businesses looking to increase sales and close deals faster. They provide instant communication, personalized customer service, and real-time support, all of which contribute to a more streamlined sales process.
By integrating the right live chat app into your business, you can engage potential customers at the right moment, resolve their concerns, and guide them toward making a purchase decision.
Whether you’re a small business or a large enterprise, the live chat tools mentioned above can help you boost your sales and close deals with ease.